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Visitor Experience & Insights Specialist
Job in
Oakland, Alameda County, California, 94616, USA
Listed on 2026-08-22
Listing for:
Oakland Museum of California
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Oakland Museum of California (OMCA) seeks a Visitor Insights Specialist to enhance visitor experiences in galleries and the garden, delivering excellent customer service while monitoring conditions and safety. The role focuses on evaluating visitor interactions and creating a feedback loop to inform OMCA work.
As a facilitator-researcher, you will conduct surveys, interviews, and observations, analyze data, and collaborate with staff to improve exhibits and programs for diverse communities.
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