Customer Service Specialist

Customer Service Specialist

Location:

6465 National Drive, Livermore, CA

Duration: 6 Months

Work Arrangement: 100% Onsite

Shift: 8:30 am-5:00 pm, but candidates do need to have flexibility as well.

Pay Range: $25 - $27 per hour (W2)

This role operates in a fast-paced, high-volume call center environment and focuses on patient satisfaction, remote monitoring support, account updates, result collection, and supply order management.

The ideal candidate will be customer-focused, detail-oriented, and capable of maintaining productivity while handling a large volume of calls.

• Handling of inbound and outbound customer calls.
• Collects, receives, and records INR results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms.
• Provides assistance in the use of digital platforms.
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

• High School diploma or equivalent
• 2 years of high call volume call center experience
• Communicate clearly and concisely, both in writing and verbally with others in a professional manner.
• Strong computer skills, proficiency navigating multiple websites and platforms.
• Proficient with Microsoft office programs and smart devices.
• Versatility, flexibility, and willingness to work within constantly changing priorities.

• 2+ Experience in high call volume call center
• 2+ Experience in a clinical environment