Library Aide, Part-Time; Continuous

The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone.

Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Oakland Public Library (OPL) empowers all people to explore, connect and grow. Through our eighteen (18) branches over three-hundred dedicated employees serve multiple communities located within the City of Oakland, Piedmont, and Emeryville. OPL is an indispensable partner in transforming lives through robust equity and diversity initiatives, responsive services, and unique programming adapted to serve the needs of a multifaceted community.

We champion a future filled with joy for all people, and our staff actively engages and works in conjunction with various community partners to envision, develop and promote our evolving services.

• Customer Service Focused. You enjoy helping others and are committed to making sure every patron feels welcomed, valued, and supported.
• Organized and Detail Oriented. You keep track of details, stay organized, and take pride in making sure your work is accurate and complete.
• Technologically Savvy. You feel comfortable learning and working with electronic hardware and multiple software applications.
• A Team Player. You support and contribute to ongoing library programs, offering helpful assistance whenever it's needed.
• Hands-On. You stay active and on your feet all day, confidently using your strength, endurance, flexibility, balance, and coordination as you shelve, move, lift, and take on a variety of physical tasks with energy and positivity.
• Comfortable with a diverse staff and public. You confidently serve a large and diverse community, engaging with people who have broad and varied needs.

• Supporting Oakland Public Library Staff with ongoing programs, including arranging and setting up of library materials and promotional displays.
• Checking in and checking out library materials at the front desk; updating patron records; opening new library accounts; explaining library policies and procedures; assisting patrons with public use computers, printers, and scanners, and answering routine questions over the phone, via email, and in person.
• Shelving books and other library materials in the correct order.
• Assisting with processing library materials so they are ready to be checked out by the public.
• Helping sort and organize incoming library materials.

• Your work will serve the needs of diverse populations of the Oakland community and beyond.
• You will have the opportunity to work both independently and with the public to forward the OPL vision of inclusive community engagement.
• This position is ideal for a self-starter who maintains positive relationships and enjoys supporting co-workers in providing excellent customer service, facilitating library programs, and performing outreach to the Oakland community.

• You will interact with a variety of patrons from differing backgrounds and various socio-economic statuses who have unique and various needs.
• You will work in multiple locations, and each location may organize library materials differently.
• You will need to be attentive and precise with work products, noticing minor details and avoiding errors.

• Analyzing & Interpreting Data
  :
  
  Drawing meaning and conclusions from quantitative or qualitative data
• Attention to Detail
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  Focusing on the details of work content, work steps, and final work products
• Customer Focus
  :
  
  Attending to the needs and expectations of customers
• Fact Finding
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  Obtaining facts and data pertaining to an issue or question
• Handling Stress
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  Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Listening
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  Fully comprehending spoken communication
• Oral Communication
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  Engaging effectively in dialogue
• Professional Impact
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  Presenting self as a positive…