Customer Service Coordinator

Now hiring for a Customer Service Coordinator
Location: City Of Industry, CA
Pay Rate: $18.50 – $20.50 per hour
Schedule: Monday-Friday, 8:00 am-5:00 pm

Problem Solver? Listener? You’ll Fit Right In

Looking for Customer Service Coordinator jobs in City Of Industry where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role, this opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

• Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
• Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
• Enter and manage service claims in Hub Spot CRM, ensuring accuracy and timely updates.
• Follow up on open claims and provide customers with updates until resolution is reached.
• Monitor and respond to incoming emails, ensuring all communication is timely and professional.
• Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
• Process service claims and orders, ensuring timely closure of claims, escalating delays when necessary.
• Make and manage a high volume of calls while maintaining professionalism and customer focus.

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Coordinator.

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.
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• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Communication through Email & text is top tier.” Staffmark Associate

As a Customer Service Coordinator you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate…