OCEAN - Technician VIDEO

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge, and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best;

we always impress our Guests, and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

PURPOSE OF POSITION

• The Video Technician sets up, runs, and maintains the video equipment for all entertainment venues on the ship.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase the revenue and profitability of the company.

Your Responsibilities

• Train with the Broadcast Manager and demonstrate the ability to temporarily take over the Broadcast Manager’s role, when necessary, assist the Stage Management Team, when required and as approved by the Cruise Director and Broadcast Manager.
• Film and edit the Viking Today, Port Talks, and Enrichment Lectures; film the Viking Daily, as required.
• Set up and operate video equipment for assigned shows; check all equipment before each show.
• Program the show control computer in preparation for technical rehearsals, as assigned
• Maintain a show report log for each performance; ensure that the show set-up is complete and exact, as per company policy and procedures; ensure that the design integrity and performance quality are maintained through show runs; switch video sources, when necessary.
• Communicate in a clear, concise, and timely manner with the Stage Manager and other departments.
• Participate in special events by assisting with video needs; report broken or faulty equipment and update inventories monthly ; assist with the maintenance of video equipment; maintain cleanliness and order in all sound areas, in accordance with all Public Health and Safety Policies and Procedures; attend all show set-ups, show calls, and meetings, in a timely manner.
• Hands-on participation to assist with set-up and breakdown of stage equipment as required by the Stage Manager for events around the vessel. Assist with daily ship events (lectures, documentaries, etc.) as required by the Stage Manager with the approval of the Cruise Director or Broadcast Manager.
• Monitor guest satisfaction and report any issues, concerns, and suggestions to the Broadcast Manager.
• Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies.
• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Ensure you always wear the appropriate and task-specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure, and reflect a positive can-do attitude and the best image of Viking at all times.
• Become knowledgeable about itinerary-related ports of…