Billing Invoicing Specialist

The Billing Invoicing Specialist performs various duties to ensure accurate and timely billing and invoicing to directly support all sales activities throughout the US. This role will be responsible for providing excellent customer service to both internal and external business partners.

• Ensure billing accuracy, while coordinating billing/invoice requirements to ensure sales and customer requirements are being met accordingly, within a high-volume environment.
• Issue and post bills, receipts and invoices. Invoice printing, mailing, email set-up and maintenance of output condition in SAP.
• Manage return to sender invoices, find root cause and resolve issues.
• Work with customers and Rainin Data Stewards to update accounts receivable database in SAP with new accounts, upgrades and or missed information via Commercial Operations Database.
• Perform credit card reconciliation and follow-up on customer's requests for credit card stamp or credit card receipt, work credit card report to resolve open items with errors.
• Work with Finance on credit approvals, credit blocks and credit hold lists for review.
• Troubleshoot Level 2 and Level 3 Data issues with vendors and customers.
• Follow-up on customers' requests for invoices.
• Manage the status of accounts and balances and identify inconsistencies. Research and resolve customer's inquiries and manage customer disputes email inbox and SharePoint Site.
• Manage all credit memos, debit memos, credit and rebills requests, coordination, getting approval, issuance to the customer and refund request to AP if any and making sure that documentation is in place.
• Identify invoicing errors and manage resolution process daily - follow-up SAP VFX3 Error correction list and Billing Do-list.
• Manage customer specific web portal invoice reconciliation and impact invoices.
• Write thorough reports on billing activity with clear and reliable data.
• Create and Bill for Onsite Service Orders daily, review all documents to ensure correct and may require customer contact for correction prior to billing.
• Perform other duties as assigned.