Part-Time Universal Banker Oakland MacArthur Branch

Overview

The Universal Banker is an entry‑level position responsible for assisting in the execution of sales, product, or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers, build loyalty, and help increase sales to individual consumer clients.

• Assist in basic account opening for existing customers.
• Provide service delivery to internal and external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively.
• Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citi’s clients and assets. Drive compliance with applicable laws, rules, regulations, and policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

• 1–3 years of relevant experience.
• Previous retail banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

• High school diploma or equivalent.

• Annual salary range (full‑time): $50,030.00 – $65,270.00, prorated for part‑time hires based on hours worked.
• Hourly rate corresponding to the annual range: $24.05 – $31.37.
• Eligibility for discretionary and formulaic incentive and retention awards.
• Comprehensive benefits package including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off (vacation, sick leave, paid holidays).

Oakland, California, United States.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.