Community Services Officer

Community Services Officer

Ride BART to a satisfying career that lets you both:
1) make a difference to Bay Area residents, and
2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly motivated and community-oriented individuals to join our team as Community Services Officers (CSOs). This assignment supports several key operational priorities of the BART Police Department, including high-visibility patrol, system safety, customer service, and timely response to quality-of-life concerns across stations and parking facilities.

Responsibilities include issuing citations and warnings for parking violations, staffing a zone command office booth, patrolling parking facilities and assigned areas, and providing technical assistance to police personnel involved in safety and community service activities throughout the District. CSOs are expected to exercise sound judgment, demonstrate professionalism, communicate effectively with the public, and work collaboratively with sworn personnel.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Commitment to public service:
  Demonstrates a genuine dedication to serving the community and prioritizing public safety.
• Communication:
  Ability to convey information clearly, professionally, and effectively in both verbal and written forms.
• Customer service:
  Strong commitment to assisting the public, resolving concerns, and fostering positive interactions.
• Strong situational awareness:
  Ability to quickly perceive and accurately assess dynamic environments, anticipate potential challenges or hazards, and make informed decisions in real time.
• Conflict resolution:
  Skill in managing and de-escalating tense or potentially volatile situations with professionalism and composure.

Selection and Application Process

This position is represented by BART Police Officers Association (BPOA). All applicants must apply online t.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement.

Applications received after the closing deadline will not be considered.

The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. Unsuccessful applicants may re-apply online by visiting our website t.gov/jobs for a listing of open positions.

Examples of Duties