Supervisory Veterans Service Representative (VSR

The incumbent of this position supervises staff who adjudicate and authorize Veterans' compensation and pension claims at the Oakland, California Veterans Administration Regional Office. The primary purpose of the work is to perform the duties of the Coach position in the absence of the Coach and shares those responsibilities daily. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/12/2026.

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Applicants must have one (1) year of specialized experience equivalent to the GS-11 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.

Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination.
• Adjudication and authorization of compensation, pension, and claims.
• Determination to reconsider claims appeals cases and preparation/presentation of such cases.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://(Use the "Apply for this Job" box below)..