Entry-Level and Lateral Police Dispatcher

Job Summary

Ride BART to a satisfying career that lets you both:
1) make a difference to Bay Area residents, and
2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

This is a BART Police Officers' Association (BPOA) represented position. $41.39/ Hourly (Step
1) - $50.29/ Hourly (Step
6)

Note:

All external candidates will start at Step 1.

Reports To Police Communications Manager

Current Assignment The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly skilled, calm-under-pressure, and service-oriented individuals to join our team as Police Dispatchers. Working in a fast-paced, 24/7 public safety communications center, the incumbent will receive and prioritize incoming 911 emergency and non-emergency telephone calls and operate radio systems to dispatch patrol units and other police personnel to crime scenes, service calls, and transit-system emergencies.

Dispatchers ensure accurate and timely information flow, maintain situational awareness, and support officers responding to a broad range of incidents, including safety hazards, quality-of-life concerns, medical emergencies, and criminal activity affecting BART's stations, trains, and facilities.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Strong Communication Skills – Ability to clearly and effectively communicate under pressure, both verbally and in writing, to relay information to officers, the public, and other agencies.
• Decision-Making and Problem-Solving – Quick-thinking and sound judgment in fast-paced, high-stress situations to prioritize and dispatch resources appropriately.
• Multitasking Ability – Capable of handling multiple tasks simultaneously, such as answering calls, operating radio systems, and inputting data into computers, while maintaining accuracy.
• Technical Proficiency – Skilled in operating dispatch software, radio systems, and law enforcement databases; familiarity with emergency communication systems is essential.
• Attention to Detail – Ability to accurately process and document critical information, ensuring nothing is missed during high-stress situations.
• Calmness Under Pressure – Ability to stay composed in emergencies, managing stress while maintaining control of the situation.

Selection & Application Process This position is represented by BART Police Officers Association (BPOA). All applicants must apply online t.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement.

Applications received after the closing deadline will not be considered.

Applicants who require assistance with the online application process may contact the Talent Acquisition Division at  or employment.

The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further…