Training Manager

Description Position Summary

The Training Manager is a strategic leadership role responsible for the development, implementation, oversight, and evaluation of Roots Community Health’s core workforce training programs. This position ensures that all training initiatives, particularly New Staff Orientation, Navigator/Community Health Worker (CHW) Training, and Mental Health First Aid (MHFA), are structured, mission-aligned, and delivered with excellence. Reporting to the Director of Clinical Programs, Quality, and Learning, the Training Manager serves as the operational and strategic lead for the organization’s training infrastructure.

This role supervises a team of Training Coordinators and Specialists and ensures that educational programming supports clinical quality, patient safety, Whole Health principles, health equity, and community-centered care. The Training Manager plays a critical role in strengthening workforce readiness, enhancing staff competency, and cultivating a culture of continuous learning and accountability across the organization. Central to this role is a deep‑stated commitment to the community we serve.

The Training Manager must possess the cultural humility and situational awareness necessary to develop programs that resonate with both our staff and our community members. They must be comfortable navigating the unique social and historical contexts of our service areas, ensuring that all training is not only technically sound but also culturally authentic and rooted in the lived experiences of our population.

I. Strategic Training Leadership & Program Oversight

• Lead the strategic design, implementation, and continuous improvement of Roots’ core training programs, including new Staff Orientation, Navigator/Community Health Worker Training, Mental Health First Aid (MHFA)
• Develop and maintain a comprehensive organizational training framework aligned with Roots’ mission, strategic priorities, regulatory requirements, and Whole Health model.
• Establish standardized curricula, learning objectives, evaluation metrics, and documentation processes for all training programs.
• Ensure training content integrates:
  Trauma‑informed care principles, Health equity and cultural humility, Social determinants of health (SDOH), Patient‑centered and community-based approaches
• Collaborate with Clinical, Behavioral Health, Quality, and Operations leaders to ensure training aligns with evolving program needs and compliance standards.
• Identify opportunities to expand training offerings, secure certifications (e.g., MHFA instructor capacity), and strengthen workforce development pathways.

II. Training Implementation & Operational Excellence

• Oversee scheduling, logistics, and administrative coordination of all training programs to ensure efficiency and high participation rates.
• Monitor training completion, credentialing requirements, and compliance documentation.
• Develop systems to track staff competencies and required certifications.
• Utilize learning management systems (LMS), EHR‑based training tools, and reporting platforms to monitor participation and outcomes.
• Ensure training materials are standardized, accessible, culturally responsive, and updated regularly.
• Manage training budgets, contracts, and external training vendors as applicable.

III. Evaluation, Quality Improvement & Data Integration

• Establish key performance indicators (KPIs) for training effectiveness, including knowledge acquisition, competency validation, staff engagement, and operational impact.
• Design and implement evaluation tools (e.g., surveys, assessments, skills validations, post‑training follow‑ups).
• Use data to continuously improve curriculum design and delivery methods.
• Collaborate with the Quality team to align training efforts with patient safety initiatives, QI projects, and Just Culture principles.
• Support accreditation, licensing, and regulatory training requirements.
• Contribute to organizational reporting related to workforce development, CalAIM requirements, and grant deliverables.

IV. Team Leadership & Workforce Development

• Directly supervise Training Coordinators, Training Specialists, and/or…