Health Navigator - Family

Description Position Summary

The Health Navigator serves as the primary care manager for individuals and families who need services. They facilitate the initial introduction to the organization’s services and maintain ongoing contact with each assigned participant.

• Develop rapport and relationships that foster trust to ensure participants feel comfortable and safe.
• Provide face‑to‑face visits and make outreach calls to the participant based on their needs.
• Perform a comprehensive barrier assessment to address barriers such as psychosocial health, criminal history, physical health, probation/parole status, mental health, job readiness/competency, substance use, DMV issues, family/support system, child support orders, custody matters, housing, tax issues, access to food, clothing, and hygiene items, civil restitution orders, and access to healthcare services.
• Assist participants in enrolling in public benefit programs (Medi‑Cal, Cal Fresh, Cal Works, etc.) and medical and social services.
• Provide health coaching (glucometer training, etc.).
• Support medical providers and clinical staff as needed in daily clinic operations.
• Complete all required documentation and reports in a timely fashion and in the manner required by program contracts.
• Participate in staff meetings, supervision, agency meetings, and staff trainings.
• Help keep site clean and safe at all times.

• Bachelor’s degree with a minimum of 3 years’ experience working in social functions OR
• Associate degree in related fields with 4 years’ experience working in social services.
• Experience working in a nonprofit organization or community clinic is preferred.
• Solid organizational skills, including attention to detail and multitasking.
• Ability to manage time efficiently.
• Clear and effective verbal and written communication skills.
• Strong working knowledge of Microsoft Office.