OCEAN - Executive Housekeeper

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Traveler in the 2025 Readers’ Choice Awards.

Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives.

You are flexible, stress resistant, focused, and a truly committed team member.

• The Executive Housekeeper oversees a variety of housekeeping functions to ensure the smooth running of the daily operation of the Housekeeping and Laundry Departments, which consists of approximately 90 – 100 Officers and Crew.
• The Housekeeping Department is responsible for the cleanliness of Guest staterooms & officers’ cabins, the presentation of the ship, its public areas & back of house, and the maintenance upkeep of these areas. The Laundry Department is responsible for the provision of clean linen to the various areas onboard i.e. Guest Staterooms, food & beverage and various public areas. It is also responsible for managing the cleaning services for employee uniforms, Guest laundry and dry-cleaning.

• Regularly inspect housekeeping areas and the main laundry facility to ensure a clean and safe workplace and safe luggage operation with emphasis on employee health and fire/chemical safety.
• Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
• Monitor data such as Guest ratings to identify opportunities to improve service and Guest satisfaction.
• Facilitate department meetings & participate in various meetings, & shipboard inspections as required; oversee inventory control and approve purchase orders and requisitions.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.
• Meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to:
  Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Ensure that all Human Resources related issues are handled properly and fairly, in line with Viking’s Policies, Procedures and Code of Conduct.
• Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect…