OUTC IT Support Technician

You are viewing a preview of this job. Log in or register to view more details about this job.

OU Tech Center Student IT Support Technician

Job Description

Student technician who provides IT support services to customers by telephone, face-to-face, online chat, remote, and email communication. Install and service systems and products for OU faculty and staff on university-owned devices and account setup and information to current students and emeritus faculty. Information support representative for Oakland University in a call center environment.

A list of job duties includes:

• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software, and device drivers on standalone computers
• Test computers, peripherals, hardware, and software to ensure that they are working appropriately
• Upgrade software, patches, and operating systems on a continuous basis
• Install and configure monitors, mice, keyboards, and printers
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer technology issues
• Handle telephone calls, emails, and in-person customer service pertaining to users’ technology problems in the ticketing system
• Ensure that all computers are secured effectively by installing and updating antivirus software and running scans
• Assist users on how to perform tasks on common software such as Word, Excel, Access, PowerPoint, Outlook, Mac Mail, Zoom, Google Meet, Chat and Calendar.
• Analyze network problems
• Explain the role of network applications (Clearpass) to the end users
• Maintain documentation of technical maintenance procedures and general help documents
• Schedule appointments in a call center environment
• Special projects as assigned
• Act as an Oakland University information resource to assist customers

Desired

Qualifications:

• Windows O/S knowledge (deployment and troubleshooting)
• Mac O/S knowledge (deployment and troubleshooting)
• Google Suite knowledge (Chat/Meet/Gmail/Drive/Doc/Sheets/Forms)
• MS Office knowledge (Word, Excel, PowerPoint, Access, Outlook)
• Computer peripherals (keyboards, monitors, mice, printers, scanners, digital pencils)
• Familiar with Mobile devices such as phones, tablets, Surfaces, etc.

OU Tech Center offers a learning environment, flexible hours (Mon-Fri, 8am-5pm), and a great opportunity to learn about desktop support. Applicants must be current Oakland University students to qualify for this position.