Manager, IT​/Tech

About the Role

The Renewals Manager is a process-driven, detail-oriented individual contributor responsible for executing renewal contracts across a broad segment of customers. This role plays a critical part in ensuring customers experience uninterrupted service by driving accurate, timely, and compliant renewal execution.

The Renewals Manager serves as an internal subject matter expert on contracting workflows, approvals, and operational requirements, partnering closely with Sales, Legal, Finance, Security, and Deal Desk teams. While the role is primarily focused on internal coordination and documentation, it also requires clear and professional communication with customers to confirm renewal details, timelines, and contracting requirements.

This is a high-volume, execution-focused role well suited for someone who thrives in structured environments, enjoys managing multiple transactions simultaneously, and takes pride in delivering a smooth and reliable renewal experience for customers.

This is a full-time, hybrid position based out of our Oakland, CA, or Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

• Manage and coordinate end-to-end renewal workflows, ensuring all required documentation, approvals, and system updates are completed accurately and on time. Drive on-time renewal execution to prevent service disruption and support a positive customer experience.
• Serve as a subject matter expert on internal contracting processes, tools, policies, and approval paths.
• Partner with Sales, Legal, Finance, Security, and Deal Desk teams to resolve contracting blockers and maintain operational accuracy.
• Prepare renewal documentation, process amendments, and maintain high-quality data hygiene across CRM and contract management systems.
• Communicate directly with customers, as needed, to confirm renewal terms, timelines, or required contractual updates.
• Monitor renewal queues and provide operational support during peak renewal periods (e.g., marketplace re subscriptions).
• Identify opportunities for process improvements that increase renewal efficiency, consistency, and scalability.

• 1–3 years of experience in SaaS renewals, sales operations, deal support, customer operations, or a related function.
• Strong organizational and time-management skills with the ability to manage a high volume of concurrent renewals.
• Process-oriented mindset with exceptional attention to detail and accuracy.
• Strong written and verbal communication skills, with the ability to confidently support customers through renewal-related questions and timelines.
• Comfort navigating complex internal approval workflows and collaborating cross-functionally.
• Hands-on experience with Salesforce (SFDC).

• Experience supporting consumption-based or usage-based SaaS products. Familiarity working with third-party resellers or partner-led transactions. Experience or exposure to marketplace transactions across platforms such as AWS, Azure, Google Cloud Platform (GCP), or Snowflake.
• Experience using contract management or e-signature tools (e.g., Ironclad, Docu Sign).

Compensation and benefits information and notes:
Oakland Pay Range $80,794 — $96,957 USD. OTE (On Target Earning) $ — $ USD.

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Note:

May vary by country and worker type - please reach out to your recruiter for more information.

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