Software Technical Support

Overview

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. We believe that market-based programs can deliver large-scale energy, carbon, and water-use savings. Since 1995, we have offered proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking an experienced Software Technical Support Engineer I to join our growing team. This person will collaborate with the current team to manage and resolve technical issues. You will work with our team and collaborate with Development to support existing software systems that facilitate the distribution of incentives for clean energy technologies reporting systems. You will bring technical expertise and a team-oriented approach to handle tasks to resolve technical issues to ensure our systems meet our clients  needs, the programs we support, and our Information Systems department.

To ensure success, you should be proficient in debugging and resolving technical issues, managing multiple tasks, have strong research and communication skills, and the ability to work on your own and as part of a team. This position will report to the Software Support Manager.

This is a hybrid work opportunity. At Energy Solutions, this means working onsite at one of our offices a minimum of 1 day/week (currently Wednesdays) with flexibility for the remainder of the days. Energy Solutions has offices in Oakland, CA, Orange, CA, Portland, OR, Chicago, IL, and Boston, MA. At this time, we are not accepting applications from candidates residing in the following states:
Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

• Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following up on completion of deliverables
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
• Collaborate with client teams and technical staff to support custom software systems
• Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users
• Contributing to our documentation through knowledge articles and runbooks
• Respond to support tasks with timely solutions
• Provide support, direction, and guidance to team members
• Self-manage time and work under minimal guidance

• Bachelor s degree in computer science (or related field) preferred but not required
• Minimum 1 year of experience in software technical support (enterprise application support preferred)
• Strong interpersonal communication skills, both verbal and written
• Experience with Python scripting a plus
• Self-motivated, detail-attentive, and a desire for continuous learning
• Familiarity/experience with Jira, Confluence, Slack, Salesforce and SharePoint a plus
• Experience with SOC 2 a plus
• Energy efficiency/renewable energy domain experience a plus

Compensation is commensurate with experience with the pay band of $65,000 - $85,000 annually with a target range of $65,000 - $76,500. Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited.

This supports our commitment to a transparent and equitable space where skills, knowledge and experience can shine.

Equal Opportunity Employer Energy Solutions is an affirmative…