ServiceNow Developer

Overview

At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world's most challenging problems, like designing a more resilient, inclusive, and equitable future for our communities and cities.

Our people-centered, "People First" culture and "One Firm-Firm" motto promotes integrated teams that unite to shape the future of cities. Gensler's vision is to "Create a Better World through the Power of Design," and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together.

As the Service Now Developer, you will operate as part of an integrated team creating, enhancing, and driving operational needs in our thriving hybrid workplace. Successful Service Now Developers demonstrate a high sense of ownership, are self-starters, can skillfully communicate, collaborate with cross-functional teams, prioritize support tasks and business needs, promote excellent customer service through empathy, and possess a vast range of technical knowledge.

This position will be based on-site 5 days a week.

• Maintain, update, and enhance the Service Now ITSM environment, including incident management, request management, problem management, change management, knowledge management, service catalog, and self-service portals.

• Manage Service Now environment, enhancement requests, and incidents. Manages connections between other systems with front-end and back-end development. Create, maintain, and enhance reports, dashboards, and custom views, utilizing applications such as Platform Analytics. Manage Update Set creation and migration. Schedule and verify instance clones.

• Perform integration and support of operational services, update and maintain agile, streamlined, scalable, and optimized Service Now system components.

• Assess new releases and provide direction regarding the adoption of new features. Monitor health, usage, and overall compliance of Service Now and its applications using in-platform tools.

• Maintain knowledge of and adherence to Gensler IT Governance and Security policies. Adhere to all software licensing restrictions.

• Drive critical discussions on functional process changes, and present findings and key metrics in formal presentations with business counterparts.

• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs

• Configure notifications, UI pages, UI Macros, Script Includes, Formatters, and other settings.

• Lead and oversee the implementation of artificial intelligence (AI) solutions for Service Now at Gensler, utilizing both native Service Now functionalities and third-party tools.

• Develop custom Service Now applications for automating business-critical processes.

• Bachelor's degree in computer science (or similar) plus a minimum of 3 years of IT-related experience, or an Associate degree with 5 years of IT-related experience

• 2+ years of Service Now System Administration with the following Service Now
  
  Certifications:

  • Service Now Certified System Administration (CSA)

  • Service Now Certified Application Developer (CAD) is a plus

• ITILv3 or v4 Foundations Certification, or you can demonstrate your understanding of the foundation-level ITIL framework.

• Strong skills with scripting in Power Shell, HTML, JavaScript, JSON, CSS, custom REST API building, and integration with third-party services.

• Experience working in an Agile SDLC (Software Development Life Cycle) environment

Salary ranges vary by location:
Oakland, CA: $100k-$110k plus bonuses and benefits;
Los Angeles, CA: $85k-$95k plus bonuses and benefits;
Dallas, TX: $80k-$85k plus bonuses and benefits. Contingent on relevant experience.

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.