Information Systems Administrator II

The Position

The Information Systems Administrator II (ISAII) in the East Bay Municipal Utility District (EBMUD) Operations & Maintenance Department plans, supervises, and participates in life cycle activities associated with the development, implementation, maintenance, and replacement of major information systems and applications. ISAII's coordinate with EBMUD staff to develop, implement, maintain, enhance, and evaluate the performance of major information systems and applications. ISAII's additionally serve as functional team project managers, who plan, oversee and control timelines, work processes and deliverables associated with multiple client departments' applications and systems development activities, typically through subordinate analysts.

ISAII's are relied upon for the development of business process analysis and functional specifications prior to programming or purchase of products by ISD staff, and the application of IT industry accepted standards for preliminary planning and design.

Typical duties include:

• Leading coordination among stakeholder departments and representing them as a functional project manager for major systems development and enhancements.
• Supervising and participating in user support functions such as user training, investigating and coordinating resolution of system performance or process problems and general consultation on system integration issues.
• Ensuring the application of industry accepted standards in the initial planning and design for new or enhanced applications and systems; ensuring that submitted requirements, specifications, use cases, user stories, and supporting analysis for major applications and systems are adequate and ready for programming by IT personnel.
• Performing and directing system administration activities such as the control of user access and monitoring of system processes.
• Supervising and directing the work of a staff of Information Systems Support Analysts.
• Supervising and participating in the development of customized reports through the use of end user reporting tools.
• Participating in the Quality Assurance process, including a lead role in development of test plans and testing.
• Leading or participating in multi-disciplinary project task forces and committees regarding major systems planning, design, development, and implementation efforts.
• Preparing and presenting executive summaries of proposed new applications and systems to EBMUD managers; discussing, confirming and recommending changes to relative priorities to achieve deliverables.

The ideal candidate will possess the following characteristics:

• Technical competency in managing the day-to-day operations of information systems and its interfaces.
• Excellent analytical skills.
• Strong customer service and project management experience.
• Experience improving the efficiency of workflows.

Ability to:

• Apply administrative, financial, or information systems principles to various management problems.
• Analyze, evaluate, and resolve complex administrative, statistical, accounting or systems problems.
• Develop complex Structured Query Language queries.
• Reach sound conclusions and recommend practical solutions.
• Communicate effectively orally and in writing.
• Rapidly learn the specific business procedures, data flow, and structure of assigned information systems.
• Independently adjust priorities and the allocation of time, effort, and staff resources to meet user needs and project schedules.
• Prepare clear and complete reports and correspondence.
• Hire and evaluate staff and schedule, review and coordinate the work of others.
• Administer professional service agreements.
• Meet deadlines and coordinate activities with various organizational units.
• Establish and maintain effective working relationships with staff throughout organization.

The salary range is $13,819 per month increasing to $14,510, $15,236 and $15,998 after 6, 18, and 30 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

1. A bachelor's degree with major work in business or public administration, finance, information systems, computer science, or field closely related to the system where the position is assigned.

2a. Four years of programming, systems analysis, or other related technically based computer support experience for a…