IVR QA Lead

Must Have Technical/Functional Skills Required Competencies

• Interactive Voice Response (IVR)

• Functional Testing

• Regression Testing & Automation knowledge

• Agile Good to Have Competencies

• Utility Knowledge, CC&B Knowledge Required Technical Skill Set

• Interactive Voice Response (IVR), AI Voice BOT Testing, LLM Testing.

• LLM Testing

• ASR - Speech-to-Text Testing

• NLU - Intent Recognition and Entity Extraction Testing

• Dialog Management Testing

• NLG Testing

• TTS - Text-to-Speech Testing

• Integration Testing End-to-End Flow - individual components tested to make sure the entire pipeline works seamlessly?

• Functional Testing All

• Security And Compliance Testing

Roles & Responsibilities

• Hands On Testing
-IVR Application

• All Testing deliverables- as IVR Test Lead (Test Plan, Test Case, Test Scenario, Test Data preparation, Test Result)

• Onsite-Offshore Team. Hand-Over Take-Over

• Daily Scrum, Test Call, Design Sessions, Requirement Sessions, Production Validation etc. as per project need.

• Agile

• Daily, Weekly & Monthly Report

Salary Range $100,000-$130,000 year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive. Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support:
Maternal & Parental Leaves. Insurance Options:
Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement. Time Off:
Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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