Technical Writer

Position Title:

3760-Technical Writer

Location:

Oakland CA
Pay Rate: $46.00

Local candidates currently residing in Bay Area/Oakland GO. Assignment is hybrid and required onsite 1-2 times per week. Must be authorized to work in the US for any employer without sponsorship. Background check and drug test required.

• Self starter. Can work with little direction
• Attention to detail
• Ability to pinpoint what parts of a document don’t make sense and need discussion.

70% of the time – Process Development

• Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
• Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
• Identify improvements to be made to existing processes already incorporated into Gen .

20% of the time – Product Management

• Publish approved business process documents into the Front Page application for General Reference.
• Edit and reformat all information into a concise format before publishing to General Reference.
• Publish information to the What’s New page on an as‑needed basis to ensure all users are aware of recent updates.
• Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others.
• Utilize Outlook, Excel, and Word programs to document and track requested updates.

5% of the time – Process Improvement

• Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B.
• Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees.
• Partner with team members on the How 2 Guides to ensure all processes are current and up‑to‑date in both reference tools.
• Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
• Respond to all inquiries in the mailbox within 1 business day.

5% of the time – Safety

• Demonstrate leadership in safety through active participation and support of the safety programs.
• Take a proactive approach to identify and correct safety hazards and work practices in the workplace.
• Know and comply with the code of safe practices, “Zero in on Safety” and complete all mandated ergonomic and safety training by the end of the year.

• Strong experience in written communication skills
• Experience with Front Page, or other Web program experience
• Must have strong skills in Excel, Word and Outlook
• Logical/Critical Thinking

We encourage minorities, women, protected veterans and disabled individuals to apply for all positions that they may be qualified for. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing and background checks.

If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to and copy:
3760-Technical Writer to the email Subject Line.

Job Posted Date: 2/13/2026