Integration Lead

Job Description Integration Support & Ownership

Act as the primary point person for all integration‑related questions, issues, and support requests.

Provide day‑to‑day technical guidance and troubleshooting for integrations across enterprise applications.

Serve as the go‑to subject matter expert (SME) for how systems integrate, exchange data, and depend on one another.

Triage integration issues, identify root causes, and coordinate resolution across teams and vendors.

Maintain deep technical understanding of enterprise applications, including but not limited to:

• Documentum
• CC&B (Customer Care & Billing)
• SAP ECC
• ADMS
• Collibra

Answer detailed technical integration questions related to:

• APIs and interfaces
• Batch and real‑time integrations
• File‑based transfers
• Event‑driven and message‑based patterns

Demonstrate strong understanding of data concepts, including:

• Data models and schemas
• Master and reference data
• Data lineage and ownership
• Data quality and validation

Partner with data and analytics teams to ensure integrations align with data governance and data management standards.

Support integration design decisions to ensure scalability, reliability, and data integrity.

Work closely with application owners, solution architects, developers, infrastructure teams, and business stakeholders.

Provide integration input during project planning, application changes, and system upgrades.

Review and advise on integration designs, changes, and enhancements before implementation.

Act as a bridge between technical teams and business partners to ensure shared understanding.

Document integration flows, dependencies, and technical patterns.

Help define and enforce integration best practices, standards, and guidelines.

Contribute to runbooks, support documentation, and knowledge sharing for integrations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Strong hands‑on experience with enterprise system integrations.

Deep understanding of data flows, APIs, middleware, and integration patterns.

Working knowledge of enterprise platforms such as Documentum, CC&B, SAP ECC, ADMS, and Collibra.

Solid understanding of data concepts, including data modeling, governance, and quality.

Ability to analyze and troubleshoot complex, multi‑system integration issues.

Excellent communication skills, with the ability to explain technical concepts clearly.

Strong problem‑solving and analytical mindset.

Comfortable acting as a central point of accountability in a fast‑moving environment.

Ability to manage multiple integration efforts and priorities simultaneously.