ServiceNow Program Manager
Job in
Oakland, Alameda County, California, 94616, USA
Listed on 2026-02-21
Listing for:
Interon IT Solutions
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Jd
We are seeking an experienced Service Now Program Manager to lead the strategic planning, execution, and delivery of enterprise-wide Service Now programs. In this hybrid role (2 days onsite in Oakland), you will drive complex implementations, optimizations, and enhancements across IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, Customer Service Management, and other Service Now modules, ensuring alignment with business objectives, on‑time delivery, and measurable value.
Key Responsibilities- Lead end‑to‑end Service Now program lifecycle: initiation, planning, execution, monitoring, risk management, and closure for multiple concurrent projects.
- Define program scope, objectives, success criteria, roadmaps, timelines, budgets, and resource plans in collaboration with business stakeholders, IT leadership, and vendors.
- Manage cross‑functional teams (developers, architects, business analysts, third‑party integrators) using Agile/Scrum methodologies; facilitate sprint planning, stand‑ups, demos, and retrospectives.
- Oversee Service Now platform governance, change management, release coordination, and post‑go‑live support to ensure high adoption and minimal disruption.
- Identify, track, and mitigate program risks/issues; elevate proactively to senior leadership.
- Provide regular status reporting, dashboards, and executive‑level updates on program health, milestones, ROI, and KPIs.
- Partner with stakeholders to translate business needs into Service Now solutions; drive continuous improvement and platform maturity.
- Manage vendor relationships (Service Now partners, integrators) and ensure compliance with contracts/SLAs.
- Bachelor's degree in Computer Science, Information Systems, Business, or related field (Master's preferred).
- 7+ years of program/project management experience, with at least 5 years focused on Service Now implementations or administration.
- Proven track record delivering large‑scale Service Now programs (multi‑module, enterprise‑wide) on time and within budget.
- Strong knowledge of Service Now platform capabilities, modules (ITSM, ITOM, CSM, HRSD, etc.), and best practices (Now Platform, Vancouver/Washington DC releases or later).
- Experience with Agile/Scrum frameworks; PMP, CSM, SAFe, or Service Now Certified Implementation Specialist certification highly preferred.
- Excellent stakeholder management, communication, and leadership skills; ability to influence without authority.
- Proficiency in program tools:
Jira, Confluence, Service Now PPM, Microsoft Project, or similar.
- Experience in hybrid cloud environments, integrations (e.g., APIs, MID Server, Integration Hub), and Service Now security/compliance.
- Background in regulated industries (healthcare, finance, public sector) or Bay Area enterprises a plus.
- Familiarity with Dev Ops practices and CI/CD for Service Now.
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