Services Technician

Overview

Requisition Number: 103505

Position: Deskside Services Technician

Location: Clorox

1221 Broadway, Oakland CA94855

Insight is an equal opportunity employer. Posting Notes:
Oakland || California (US-CA) || United States (US) || IT Infrastructure & Support || None || Remote

• Deliver premium deskside support with a focus on professionalism, discretion, and customer satisfaction.
• Manage and resolve support tickets efficiently, ensuring minimal downtime for end users.
• Perform onsite and remote PC break/fix services, diagnosing issues and implementing cost-effective solutions.
• Manage Windows device provisioning using Microsoft Intune and Autopilot, including configuration, deployment, and troubleshooting of automated imaging workflows to ensure seamless onboarding and minimal disruption for end users.
• Lead and execute end-user technology projects as assigned.
• Provide first-level technical support and leadership guidance, including troubleshooting and issue resolution.
• Maintain up-to-date knowledge of emerging technologies to ensure continued client satisfaction.
• Safeguard and manage company assets including spare parts, loaner devices, tools, and test equipment.
• Escalate unresolved service issues to the appropriate service manager in a timely manner.
• Proven experience supporting VIP users and delivering white-glove service.
• Strong organizational skills and attention to detail.
• Excellent interpersonal skills with the ability to build relationships across all levels of the business.
• Proficiency in:
  Microsoft Office Applications, Microsoft Intune, Asset Management, Service Now, Mac/Apple device support (preferred).
• Ability to lift up to 50 pounds and perform physical tasks such as bending, crawling, standing, and sitting for extended periods.

• Strong technical and customer-service mindset with ability to troubleshoot and resolve issues efficiently.
• Experience supporting VIP users and delivering high-touch service is preferred.

Please note:

This description provides a summary of duties; for the comprehensive list of physical demands and work environment, the original posting references a link which is not included here.