IT Operations Analyst

Responsibilities

• Analyze existing application interfaces and tools; prepare logical models and procedures.
• Develop SQL code and scheduling scripts; test and debug application interfaces and tools.
• Diagnose, isolate, and resolve data and performance issues across systems.
• Perform planned and ad-hoc corrective maintenance to ensure continuous system operations.
• Investigate and resolve incidents, bugs, exceptions, and discrepancies in applications and data.
• Ensure accuracy and integrity of usage or operational data collected, processed, and reported.
• Provide oversight of 24-hour clock package processing to ensure timely delivery aligned with operational SLAs.
• Support recovery and reprocessing of failed jobs to ensure accurate reporting and data presentation.
• Prepare system and development documentation and obtain necessary approvals.
• Develop conversion and implementation plans.
• Collaborate with internal stakeholders to define, document, and refine system requirements and deliverables.
• Propose enhancements to procedures, processes, and tools.
• Communicate clearly and professionally with technical and non-technical stakeholders.
• Provide backup operational support as needed.
• Interact with vendors and contractors when required.

• Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience).
• 5+ years of experience in application operations, infrastructure technologies, and operational support.
• Experience designing, deploying, and troubleshooting large-scale, complex infrastructure and application systems.
• Strong experience with:
• SQL development and performance troubleshooting
• Application integration and batch/job scheduling
• Familiarity with enterprise infrastructure components including networks and backup systems.
• Excellent analytical, problem‑solving, and technical troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across multiple departments.

• Experience supporting large-scale utility or enterprise systems.
• Experience working in regulated utility or highly structured environments.
• Knowledge of operational processes and system integrations.