IT Specialist

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, enhance quality of life and combat global warming. We are seeking an IT Specialist to support the IT Department and the (IT) Manager for East Bay Paratransit.

The Specialist will work with department staff, operational personnel, and senior management, and is responsible for the management of the East Bay Paratransit infrastructure and software support.

Wages: $25.00–$31.84 per hour.

• Familiar with multiple-site operations, LAN and WAN technologies
• Install, configure, and maintain workstations
• Assist in maintenance of network and servers
• Inventory of workstations and other IT equipment
• Troubleshoot Windows 11 related software issues
• Support & troubleshoot EBPT production software & servers
• Provide strong professional customer service
• Printer, fax and other peripherals support and maintenance
• Consult with and advise management on operational system problems
• Assist in the troubleshooting of help‑desk calls/tickets/emails
• Support public meetings held at office meeting rooms
• Routine and emergency maintenance visits to EBPT office
• Remote support for our 5 providers
• Scheduled after‑hours/on‑call support
• Other duties as assigned
• Participate in a biweekly 24‑hour, 7‑day on‑call rotation

• 1+ years of work experience in IT environments
• Ability to work without supervision
• Learn/support proprietary applications
• Self‑motivated
• Excellent communication skills

• Associate’s Degree, CompTIA A+, or equivalent experience

• Microsoft Server 2016 – 2025
• Active Directory
• Windows 11
• Microsoft Office and O365
• Dell Servers & Lenovo Workstations
• Genesys

• Requires travel to provider locations within the area
• Willingness to work in a fast‑paced, high‑pressure environment
• Occasional evening or weekend work may be required to meet deadlines or support needs

• Eligible to work in the United States without requiring sponsorship now or in the future
• Successfully pass a pre‑employment drug screen

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other federally, state, or locally protected status.