Autonomy Technical Support Associate

About The Team Door Dash Labs is a team within Door Dash building autonomous delivery robots and other autonomy solutions from the ground up for Door Dash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About The Role As Autonomy Technical Support Associate at Door Dash Labs, you will ensure the successful daily operations of the robot fleet and act as a conduit between Operations and Engineering teams to report, track and resolve field operations issues.

• Act as a primary point of contact for software and hardware issues encountered during autonomy operations and testing, supporting the reliability of a live robotic fleet
• Perform initial debugging and troubleshooting to identify issues, implement mitigation steps, and ensure timely resolution of operational disruptions
• Partner closely with Robot Operations and Engineering teams to report anomalies, bugs, and faults with clear, actionable context to support efficient investigation and resolution
• Contribute to maintaining and improving troubleshooting documentation, helping build a consistent and scalable knowledge base for issue resolution
• Support ongoing improvements to triage quality and workflows, helping the team operate more efficiently as fleet complexity and scale increase
• Identify recurring issues and patterns, contributing insights that help improve system performance and reduce future incidents
• Own and maintain the Failure Mode repository, a critical system of record powering triage, self-service, and automation workflows
• Continuously refine and evolve Failure Modes based on live issues, partnering with Operations and Engineering to improve triage quality, enable self-service, and support downstream automation and AI-driven workflows

• You have experience troubleshooting and debugging complex technical issues in fast‑paced, operational environments
• You are comfortable working with tools such as Linux command line, Jira, and Git Hub (or similar systems) to investigate and track issues
• You communicate clearly and effectively, with strong attention to detail when documenting issues and sharing context with cross‑functional partners
• You are able to navigate ambiguity and make sound decisions under pressure, balancing speed with accuracy in real‑time situations
• You are naturally curious and motivated to understand how systems work, with a desire to continuously learn and improve
• You take ownership of your work and proactively look for ways to improve processes, workflows, and overall team efficiency
• You are flexible and willing to support operations across different shifts, including evenings or weekends as needed

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

$76,900—$113,000 USD (national base pay range for this position within the United States, including Illinois and Colorado).

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked.

Door Dash offers a comprehensive benefits package, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior (e.g., stereotyping) from gaining a foothold in our office. We value a diverse workforce and encourage applicants from all backgrounds to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.