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Customer Success Manager
Job in
Oakland, Alameda County, California, 94616, USA
Listed on 2026-05-30
Listing for:
Felt
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, Data Analyst
Job Description & How to Apply Below
Drive customer retention and expansion by helping teams unlock the full value of collaborative mapping, ensuring they achieve their goals and become long-term Felt advocates.
You might be a good fit if:- You have a background in GIS, geospatial data, or mapping technologies—or you've worked closely with teams who rely on spatial data
- You have experience owning a book of business with responsibility for retention, adoption, and expansion revenue
- You're naturally consultative and love digging into how customers actually use a product to drive better outcomes
- You can translate technical product capabilities into business value for diverse stakeholders
- You have experience working with technical users (GIS analysts, engineers, data teams) as well as business leaders
- You thrive in fast-paced startup environments where you'll help build the CS playbook as you go
Location:
In-Office, Oakland, CA
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