IT Operations Technician

About Altais

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system.

We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

The IT Operations Technician provides user provisioning and access administration support alongside frontline and escalated IT technical support for internal users. This role is a blend of user provisioning and access administration (~30%) and IT Operations Technical Support (~70%).

The ideal candidate is a technically curious problem-solver with a strong customer-service mindset, experience supporting Windows-based environments, and exposure to identity and access platforms such as Okta, Epic, and Athena. This role includes manual provisioning of accounts for multiple health plans, requiring accuracy, attention to detail, and familiarity with healthcare access workflows.

This position is not a lead role, but works closely with IT Operations, Security, and application teams to ensure timely support, appropriate access, and a positive end-user experience. The successful candidate will demonstrate an interest in automation, with some experience using Power Shell or a strong desire to learn and automate repetitive tasks.

This position is a hybrid opportunity in the Bay Area.

• Provision, modify, and deprovision user accounts and access for enterprise applications and platforms.
• Support identity and access workflows using Okta, Microsoft 365, and other access management tools.
• Provision access for clinical and operational systems including Epic and Athena, as applicable.
• Perform manual provisioning of accounts across multiple health plans, ensuring correct role alignment, plan assignment, and compliance with established procedures.
• Process and validate access requests for different health plans, systems, and applications according to documented security and compliance requirements.
• Ensure accuracy and completeness of manual provisioning activities where automation is not available.
• Maintain detailed documentation and tracking for health plan access requests and account changes.
• Partner with Security, Compliance, and application teams to ensure appropriate access controls and audit readiness.
• Assist in refining and improving manual provisioning workflows over time.

• Provide advanced desktop and end-user support for Windows laptops/desktops, peripherals, and mobile devices.
• Triage, respond to, and resolve requests submitted through the IT helpdesk, walk-ups, and internal support channels.
• Troubleshoot hardware, operating system, application, VPN, MFA, and connectivity issues for local and remote users.
• Support Microsoft 365 services including Outlook, Teams, One Drive, SharePoint, and Azure AD.
• Perform new hire onboarding support, workstation setups, desk moves, and equipment refreshes.
• Communicate clearly and professionally with end users regarding issue status and resolution.
• Document troubleshooting steps, procedures, and standard operating practices.
• Escalate incidents appropriately while maintaining ownership and follow-through.
• Provide end-user training and support as needed.

• Use Power Shell to assist with basic automation, reporting, or administrative tasks.
• Identify repetitive, manual processes and suggest automation or workflow improvements.
• Demonstrate curiosity, initiative, and a desire to learn scripting and…