IT Specialist Job Oakland area,California USA,IT/Tech

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. We are seeking an IT Specialist to support the IT Department and (IT) Manager for East Bay Paratransit.

The Specialist will work with department staff, operational personnel, and senior management, and is responsible for the Management of the East Bay Paratransit infrastructure and software support.

Familiar with multiple-site operations, LAN and WAN technologies
Install, configure, and maintain workstations
Assist in maintenance of network and servers
Inventory of workstations and other IT equipment
Troubleshoot Windows 11 related software issues
Support & Troubleshoot EBPT production software & servers
Provide strong professional customer service
Printer, Fax, and other peripherals support and maintenance
Consult with and advise management on operational system problems
Assist in the troubleshooting of Help Desk calls/tickets/emails
Support public meetings held at our office meeting rooms
Routine and emergency maintenance visits to EBPT office
Remote support for our 5 Providers
Scheduled After-Hours/On-Call support
Other duties as assigned

Qualifications

1+ years work experience in IT environments
Ability to work without supervision
Learn/Support proprietary applications
Self-Motivated
Excellent communications skills

Education & Technical Certifications Required

Associate’s Degree, CompTIA A+, or equivalent experience

Education & Technical Certifications Preferred

Technical Expertise Preferred:
Microsoft Server 2016 – 2025
Active Directory
Windows 11
Microsoft Office and O365
Dell Servers & Lenovo Workstations
Genesys

Physical Demands

Position requires individual to be able to travel, if need be, to Provider locations within the area.
Individual must be willing to work in a fast-paced, high pressure environment, at times.
The operations of East Bay Paratransit are 24 X 7, 365, so occasional evening or weekend work may also be required to meet deadlines or meet support needs.

Position will also require individual to participate in a biweekly 24 hour X 7 on call rotation.

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

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