Operations Associate

About the Role

The Operations Associate keeps Honey Homes' field operation running smoothly day-to-day and builds Claude-powered tools and agents that take rote workflows off the team. This is a foundational role for someone who wants a front-row seat to ops at a fast-growing company, working alongside the Head of Operations and broader leadership.

Automation is core to how this role operates, not a "later" phase. You’ll own the foundational ops work (parts, IT, logistics) and build the systems that increasingly run it for you.

This is a hybrid role:
Oakland HQ, 4 days/week in-office.

• Hungry, detail-driven, high agency.
• Claude-fluent
  , or eager to become so. You’ll be expected to automate parts of your own job and broader ops workflows using AI tools.
• Comfortable owning the unglamorous, foundational ops work (parts, IT, logistics) while learning the business from the ground up.
• Experience with accounting reconciliation, expense management, inventory tracking, or similarly detail-heavy operational work. You’ve owned a workflow where accuracy mattered.
• Systems-minded. You instinctively look for ways to streamline, automate, and scale a process rather than just run it manually.
• Strong written and verbal communication. You’ll work across handy people, field managers, Member Success, and leadership.

You don’t need every one of these on day one, but you should be hands-on with most:

• AI tools: Claude (or similar) used daily in real work; experience building automations or agents (e.g., Claude Code) is a strong plus. Building them is a core part of this job.
• Spreadsheets: strong Google Sheets / Excel, comfortable with lookups, matching, and reconciliation-style work.
• Workplace stack: Google Workspace, Slack, Notion.
• iPhone fluency: hands-on iPhone setup, configuration, and troubleshooting;
  Mac familiarity and mobile device management (MDM) experience are pluses.
• Expense and accounting tools: Ramp and other expense-related software or accounting tools. The parts workflow is receipt-matching, reconciliation, and account charging at its core.
• Nice to have: basic SQL or BI-tool familiarity (e.g., Metabase) for digging into ops data.

The role spans two foundational ops domains,
Parts and IT and Equipment
, plus a standing mandate to automate that work with Claude-powered tools and agents. The expectation is that you don’t just run these workflows; you build the systems that run them.

Automate the parts workflow end-to-end, including receipt matching and member charging, working in tandem with engineering and using Claude Code.

• Match handyperson parts receipts to member jobs and charge member accounts accurately, reconciling discrepancies with Member Success.
• Manage returns and credit accounts as appropriate.
• Partner with Field Managers and handy people to track down missing information and resolve mismatches quickly.
• Continuously improve the tooling behind this workflow so it gets faster and more accurate over time.

Build sustainable systems to track and manage the company's devices and accounts.

• Maintain reliable, durable tracking of phones and accounts across the field and ops teams.
• Automate the creation of accounts and platform access for new employees.
• Maintain an up-to-date inventory of IT equipment (phones, laptops, peripherals).
• Build automated systems to remotely troubleshoot and resolve device and account issues.
• Coordinate shipping, receiving, and account termination for transitions; keep the storeroom stocked across regions.

Take rote internal workflows, starting with your own (parts reconciliation, IT onboarding) and expanding into adjacent ops work as you build trust, and turn them into Claude-powered tools and agents.

• Build Sat Apps, scheduled tasks, and agents that take recurring, manual work off the broader ops team.
• Create and maintain Claude-powered agents that assist the field team, the handyperson team, and the field management process.
• Build sustainable systems and processes that extend the field management team's scope of management, letting each manager cover more handy people and more ground without added overhead.
• Run small experiments,…