Manager Digital Workplace Engineering

Job Summary

Manager, Digital Workplace Engineering drives ownership and leadership of multiple platforms, ensuring excellent user experiences and outcome-focused digital workplace services.

• This leader is committed to growing and transforming our workforce culture, applying their experience in developing new capabilities while serving as an effective coach and developer of talent.
• Has clear understanding of IT and business direction, strategy and expected results; ensures the Workplace Engineering team receives consistent messages and direction in driving toward that strategy.
• Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future-ready digital workplace.
• Manages and maintains platforms with a focus on operational excellence, uptime, and user experience.
• Develops, manages, and contributes to short‑term planning and long‑term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end‑user experiences, and meet business needs.
• Champions a user‑centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design.
• Shifts organizational focus from tool‑centric to outcome‑centric digital workplace strategies, measuring success by positive business impact and user satisfaction.
• Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team.
• Defines team scope and objectives of planning processes, including detailed work plans, schedules, project estimates, resource plans and monthly status reports.
• Conducts team meetings and is responsible for team tracking and analysis.
• Plans, directs, monitors, and participates in development activities for the team’s projects; responsible for the quality of project deliverables.
• Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company succeed.
• Manages relationships with all service and support vendors, defining and communicating expectations.
• Reviews, manages, and resolves complex problems involving multiple teams, systems or functions, overseeing the process of defining problems and implementing solutions.
• Maintains positive and proactive relationships with other managers within IT and across supported business units.

• 8+ years of aligning experience with a Bachelor's degree; 1+ years supervisory/management experience.
• Deep understanding of digital workplace collaboration technologies, including Microsoft 365 cloud solutions, Atlassian technologies, end‑user computing, and telecommunications.
• Proven track record of successful experiences in transformation initiatives inclusive of people, processes, and technology.
• Self‑driven, passionate leader with expertise in delivering full life‑cycle technology projects, including cloud platforms and architectures.
• Proficient in ITIL with first‑hand experience working with continual service improvement.
• Demonstrates experience managing and maintaining technology and service delivery platforms in highly‑available enterprise environments.
• Demonstrates enterprise leadership pillars:
  Lead Like a Boss—Lead Yourself, Lead Others, Lead the Stakeholder, Lead the Business.
• Demonstrates enterprise competencies:
  Play Well Together;
  Grow with Intention;
  Level Up;
  Inspire What's Next;
  Think Big, Make It Happen.
• Preferred: 10 years of progressively responsible experience within digital workplace technologies and service leadership.
• Preferred: 7 years experience managing teams of highly technical resources.
• Preferred: 5 years experience implementing Service Level Agreements with associated metrics.
• Experience with infrastructure services and applications systems.
• Highly knowledgeable in preparing business plans, IT plans, technology roadmaps, and technical project proposals.
• Ability to analyze business requirements and recommend appropriate solutions in a timely fashion.
• Knowledge of preparing and managing budgets.
• Demonstrated use of ingenuity and creativity in solving problems.
• Knowledge of…