Desktop Technician ; Entry Level

Job Summary:

We have a 3+ month contract opportunity for a Desktop Technician in the greater East Bay Area. The primary worksite is in Oakland.

• This position supports multiple shifts and candidates must be flexible to work any shift assigned (Day, swing, night).

• The role covers multiple locations in the greater Oakland/East Bay area with potential for some travel to San Francisco. Mileage will be reimbursed at the current IRS mileage rate.

• Job type:
  Contract
• Work hours:
  
  8am to 4pm
• Education:
  
  No degree required

• Deploy workstations from unboxing computers to setting up workstations, connecting network cables, decommissioning workstations, and reconfiguring workstations.
• Assist in problem resolution, analysis, specifications, and configurations; coordinate, test, and install computer/mobile device based software, peripherals, LAN, and other equipment.
• Provide informal training to computer/mobile device users.
• Maintain asset control and adherence to departmental/system policy directives; uphold data security.
• Perform first‑level troubleshooting for enterprise/system‑wide computer/mobile device hardware, operating systems, application programs, peripheral equipment, and LAN interfaces.
• Manage priorities based upon severity, workflow, and time constraints.
• Apply system expertise to solve desktop workstation and personal computer, associated equipment, and network connectivity problems.
• Collaborate with Desktop Support staff, Network Engineers, and system/application personnel to resolve issues.
• Log, document, and close out trouble calls using the service tracking tool(s).
• Coordinate tasks and activities with other departments, sections, and vendors as directed.
• Provide timely support services to users and maintain courteous rapport and friendly customer relations.
• Ensure confidentiality of all data.
• Analyze, define specifications, configure, install, repair, and test computer/mobile devices, peripheral equipment (including projectors, scanners, and other multimedia equipment), and LAN interfaces.
• Install new hardware and upgrade existing system components; ensure proper configuration and performance.
• Coordinate installation of devices and peripherals with vendors.
• Support asset control accuracy and integrity.
• Install approved software following standard procedures; coordinate installations and apply software upgrades, fixes, or patches.
• Assist with evaluation, analysis, and maintenance of devices; maintain proper updates and OS patch configurations under supervision.

This position accepts entry level candidates or those with some IT experience. All candidates with a passion for IT are encouraged to apply.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings; short‑term disability; and a 401K plan (eligibility applies).

• Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This posting is open for thirty (30) days.