Information Systems Specialist III

The Position

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone.

Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why Join the City of Oakland's Information Technology Department? Join the dynamic team at the City of Oakland Information Technology Department (ITD)! Dive into an exhilarating, fast-paced setting where innovation drives digital transformation across the city. We foster a supportive, vibrant, and dedicated atmosphere, empowering you to contribute meaningfully to the community we serve!

The Information Technology Department (ITD) has multiple roles open in its Information Security and Systems Administration teams! We are looking for individuals who have:
Deep experience with Microsoft 365, including Defender, Azure, Entra , Office 365, CoPilot, Purview, and more.

Experience with Crowd Strike Endpoint Protection & Remediation (and/or similar EDR tools). Familiarity with cybersecurity frameworks such as NIST SP800-53, etc. Customer-service orientation:
You will be responsible for generating technical solutions with the best interests of City departments and stakeholders in mind. Adaptive problem-solving skills:
You will need to develop creative and innovative solutions to challenging problems. Strong ethics:
You will handle sensitive and confidential information, including passwords for high-level staff. Protecting privacy and data is paramount to this role. Strong communication skills:
You will need to convey technical information to stakeholders in a clear, easily understandable manner. What you will typically be responsible for:
Responding to and analyzing cybersecurity and/or systems administration incidents and requests Implementing new projects and initiatives in security and infrastructure Using security and systems tools to perform analyses and remediation Managing disaster recovery tools and procedures to ensure systems are protected Identifying trends and threats to stay ahead of the curve Collaborating with others to achieve shared goals A few reasons you might love this job:
You will be working in a fast-paced learning environment. You will be utilizing your technological skillset to fulfill various requirements. You will have the ability to cultivate a strong work-life balance. A few challenges you might face in this job:
You will need to balance your available capacity with fluctuating demand. You will need to manage your volume of work and be responsible for navigating competing priorities with challenging timelines. You will be responsible for providing effective responses and resolutions. Competencies

Required:

Action & Results Focused (Taking Initiative):
Initiating tasks and focusing on accomplishment Attention to Detail:
Focusing on the details of work content, work steps, and final work products Coaching & Developing Others:
Supporting others in stretching and expanding their capabilities Critical Thinking:
Analytically and logically evaluating information, propositions, and claims Customer Focus:
Attending to the needs and expectations of customers Decision Making:
Choosing optimal courses of action Delegating:
Sharing responsibility, authority, and accountability Innovative Problem Solving:
Identifying and analyzing problems in order to propose new and better ways of doing things Oral Communication:
Engaging effectively in dialogue Professional & Technical Expertise:
Applying technical subject matter to the job Professional Impact:
Presenting oneself as a positive representative of the organization Professional Integrity & Ethics:
Displaying honesty, adherence to principles, and personal accountability Teamwork:
Collaborating with others to achieve shared goals Using Technology:
Working with electronic hardware and software applications Writing:
Communicating effectively in writing

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process. Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable

Education and Experience:

A Bachelor's degree from an accredited college or university in Information Technology, Information Management, or a…