IT- UX Designer - Senior

[strong style="box-sizing: inherit; margin: 0px; padding: 0px;"]MSP Notes:
LOWER PREFERRED APPROVED
*** BILL RATE of ***/hr [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"](VENDOR BILL RATE OF ***/hr)
LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office.
Equipment:
*** laptop will be provided. Any other tools will be provided by the vendor
Expenses: with prior
*** Manager approval, may expense for travel reimbursments for business related travels needed.
TOP THINGS:
Strong advocate for user-centered design
Systems thinker for end-to-end experiences
Clear communicator of design rationale
Lead User Experience (UX) Designer Mobile & Platforms

Location:

Oakland, CA (Hybrid)
Department:
Grid Research Innovation & Development
Team Summary
Help us change the electric utility industry from the inside! Join a small, high-performing team within Pacific Gas & Electric Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at ***.

Role Overview
Project Charlie is seeking a Lead User Experience (UX) Designer Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function.
The Lead UX Designer owns end-to-end experience design researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.

Key Responsibilities
" Lead user research and discovery to understand customer behaviors and pain points
" Conduct interviews, usability testing, surveys, and behavioral analysis
" Capture and document current-state journeys and experiences
" Translate insights into design strategies and requirements
" Design user flows, wireframes, prototypes, and high-fidelity UI
" Own and drive overall look and feel of the platform
" Define and evolve design systems and guidelines
" Partner with Product and Engineering to ensure feasibility
" Facilitate workshops and stakeholder alignment
" Lead usability testing and iterative improvements
" Mentor designers and oversee external partners
" Ensure accessibility, privacy, and compliance standards
Minimum Experience
" 8 10+ years of UX/UI or product design experience
" Strong background in user research, interaction design, and mobile design
" Experience across end-to-end product design lifecycle
" Ability to simplify complex systems into intuitive experiences
"

Experience with journey maps and design systems
" Proficiency with tools like Figma, Sketch, or Adobe XD
" Cross-functional collaboration with Product and Engineering
" Ability to lead and influence without authority
Desired Experience
" Experience designing customer-facing products at scale
" Experience in regulated industries
" Familiarity with data-rich or IoT ecosystems
" Experience supporting launch and iteration
" Experience working with external agencies
Desired Characteristics
" Strong advocate for user-centered design
" Systems thinker for end-to-end experiences
" Clear communicator of design rationale
" Collaborative and cross-functional leader
" Balances user, technical, and business needs
" Comfortable with ambiguity
What Success Looks Like
" Customer insights drive product decisions
" Platform delivers intuitive and cohesive experiences
" Design influences product strategy
" Teams align around a clear experience vision
" Continuous improvements based on user feedback

Benefits:
" Medical, Vision, and Dental Insurance Plans
" 401k Retirement Fund

About The Company:

Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation s largest life sciences, biotech, utility, and retail companies across the US and Canada.

We look forward to helping you land your next great career opportunity!