Technical Support Rep

WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. We are seeking a dynamic IT System Support Technician for a meaningful volunteer role (~5 hours per week). This role is fully remote and volunteer‑powered.

Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user experience. This volunteer will manage questions and issues coming in from political candidates and other platform users via our ticket tracking system (Zendesk). The user base is expanding and will grow to thousands across the United States.

• Provide first‑line support for incoming support tickets.
• Respond to incoming issues in a timely way.
• Identify problems and elevate to the appropriate next level of support as necessary.
• Understand the platform and data well enough to respond to basic issues.
• Maintain a 1 business day response time for candidate and internal support inquiries.
• Collect and analyze data to understand trends and potential solutions.
• Collaborate with partner teams in WeVote to investigate and resolve candidate/user needs.

• Computer skills required:
  Google Workspace.
• 1‑2 years of experience in technical support.
• Zendesk or similar ticket tracking tool preferred.
• SAAS product support/knowledge preferred.
• Detail oriented.
• Good written communication skills.
• Analytical thinker.
• Ability to work in a fast‑paced environment.
• Capability to explain technical concepts to non‑technical users.

Availability:
At least 5 hours each week during our core team hours M‑F 9 a.m. – 6 p.m PST, with the ability to work 1‑2 hours during Pacific Time overlap. Hours are flexible as long as a 1 business day response time is met Monday to Friday. Must be available to attend the team meeting each week.

This volunteer role provides experience that makes a real difference, helps millions of Americans participate more effectively in democracy, and offers opportunities to develop advanced technical skills and work with cutting‑edge civic technology.