IT Testing Analyst

Job Summary

Our client is seeking an IT Testing Analyst to join their team! This role will own UAT plan execution and readiness, confirm UAT entry criteria (stable build, environment, testers), coordinate daily execution, defect triage, and retesting, produce executive-level UAT status and risk reporting, and validate UAT exit criteria while supporting sign‑off.

• Analyze, review and assess basic user requirements, specifications and functional design for testability
• Actively participate in functional and technical specification meetings to understand business requirements and implementation approach
• Contribute in test effort/cost, test design specifications, test case specifications and/or test procedure specifications
• Define test cycles and cycle entry and exit criteria
• Develop test plans and test scripts, including conditions and expected results, in accordance with IT standards to sufficiently test the product
• Participate in reviews of others' test plans
• Coordinate the setup of the test environment with the cross‑functional teams
• Prepare or create test data to thoroughly test program logic and verify system flow
• Implement tests on all appropriate levels (e.g. functional, system integration and performance tests), execute and document/log the tests, evaluate the results and document deviations from expected results
• If applicable, measure the performance of the product and track test incident resolution
• Evaluate test automation possibilities
• For performance testing, use an available test automation tool if feasible
• Create test summary reports and risk analysis for business client acceptance
• Provide consulting expertise for applications and software being tested by others as needed
• Regularly report on the status of testing, particularly items that could impact delivery of the product
• Learn and understand the automated test tools for product, regression or performance testing
• Teach and help others to use the test tools
• Contact the test tool support team for test tool support as necessary
• Document recommendations on how to use the test tools and document answers to frequently asked questions
• Administer, manage and monitor test progress
• Use test administration or management tools and test monitoring tools as required
• Use project management methodology and techniques to manage software application testing tasks
• Plan, estimate, schedule and control testing phases of projects
• Build and maintain positive, proactive relationships with clients
• Understand the clients' business and their needs
• Provide client consultation and testing support, as needed
• Keep client informed of testing progress
• Work within procedural guidelines with frequent supervision on routine and limited‑scope assignments that carry limited risk to the organization
• Outputs are regularly monitored and reviewed by more experienced testers
• May be mentored and guided by more experienced Test Analysts, especially on assignments of higher complexity

• Bachelor's Degree in Computer Science/Information Systems, Business, Engineering or equivalent work experience
• Service Now Testing Experience
• Working knowledge of Microsoft Office suite of applications
• Detail oriented, analytical, good oral and written communication skills
• Ability to work effectively with teams from different disciplines and levels

• General business understanding and knowledge of functional area and/or system for the business unit(s) supported; familiarity with test management tools (e.g. Quality Center)
• Basic understanding of relational databases, including database querying

• Attention to Detail
• Collaboration and Relationship Building
• Analytical Problem Solving

• Location:
  
  Oakland, CA
• Hybrid – Onsite Tuesday through Thursday;
  Remote Monday and Friday
• May be required to travel within service territory if project or testing efforts require it

• Pay Range:
  The approximate pay range for this position is between $40.00 and $50.00
  . Pay may vary based on background, knowledge, skills and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee‑Owned Profit Sharing (ESOP)
• 401K offered