Senior Application Analyst; Epic Wisdom - Delta Dental

Senior Application Analyst (Epic Wisdom)

We are seeking a skilled and experienced Application Analyst with expertise in Epic Wisdom to join our dynamic team. This Epic Applications Analyst plays a critical role in the implementation and installation of Epic applications, module upgrades, new components and modifications. This position is responsible for workflow configurations, go-live support, and on-going client support. You are also responsible for configuring application settings and validating configurations.

This position is an expert role in Epic Practice Management system products. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic Wisdom applications.

Responsibilities:

• Lead the end-to-end setup and implementation of the Epic Wisdom system, ensuring alignment with organizational goals and industry best practices.
• Collaborate closely with project stakeholders, including clinical staff, IT professionals, and business analysts, to gather requirements and customize the system accordingly.
• Configure Epic Wisdom modules to meet the specific needs and workflows of our healthcare organization.
• Develop and deliver comprehensive training programs for end-users, ensuring a smooth transition to the new Epic Wisdom system.
• Work closely with the IT team to integrate Epic Wisdom with existing infrastructure and other healthcare information systems.
• Provide day-to-day support for the Epic Wisdom application, addressing end-user issues, troubleshooting problems, and ensuring system stability.
• Analyze and evaluate existing Epic Wisdom workflows, identifying areas for improvement and optimization.
• Participate in the planning and execution of Epic Wisdom system upgrades, ensuring a smooth transition and minimal disruption to operations.
• Develop and deliver training programs for end-users on Epic Wisdom functionalities and best practices.
• Create and maintain comprehensive documentation for Epic Wisdom configurations, workflows, and customizations.
• Collaborate with other IT professionals, clinical staff, and business analysts to gather requirements and translate them into actionable plans for the Epic Wisdom system.
• Communicate effectively with all stakeholders, providing updates on project statuses, issue resolutions, and system improvements.

Qualifications:

• Bachelors degree in information technology, Computer Science, or related field.
• Minimum of 7+ years of experience as an Application Analyst, with a focus on Epic Wisdom.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with healthcare information systems in a clinical setting is a plus.
• Key competencies:
  Leading, coordinating, and facilitating effective meetings;
  Strong communication skills;
  User focused design and data visualization skills;
  Proficiency and demonstrated experience with analytics tools;
  Familiarity with Epic applications;
  Understanding of system build, end user workflows, and patterns of use.