Agile; IT- UX Designer - Senior

Lead User Experience (UX) Designer – Mobile & Platforms

Location:

Oakland, CA (Hybrid)

Department:
Grid Research Innovation & Development

Team

Summary:

Help us change the electric utility industry from the inside! Join a small, high-performing team within Pacific Gas & Electric Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at Client.

Role Overview:
Project Charlie is seeking a Lead User Experience (UX) Designer – Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function. The Lead UX Designer owns end-to-end experience design—researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.

Key Responsibilities:

• Lead user research and discovery to understand customer behaviors and pain points
• Conduct interviews, usability testing, surveys, and behavioral analysis
• Capture and document current-state journeys and experiences
• Translate insights into design strategies and requirements
• Design user flows, wireframes, prototypes, and high-fidelity UI
• Own and drive overall look and feel of the platform
• Define and evolve design systems and guidelines
• Partner with Product and Engineering to ensure feasibility
• Facilitate workshops and stakeholder alignment
• Lead usability testing and iterative improvements
• Mentor designers and oversee external partners
• Ensure accessibility, privacy, and compliance standards

Minimum Experience:

• 8–10+ years of UX/UI or product design experience
• Strong background in user research, interaction design, and mobile design
• Experience across end-to-end product design lifecycle
• Ability to simplify complex systems into intuitive experiences
• Experience with journey maps and design systems
• Proficiency with tools like Figma, Sketch, or Adobe XD
• Cross-functional collaboration with Product and Engineering
• Ability to lead and influence without authority

Desired

Experience:

• Experience designing customer-facing products at scale
• Experience in regulated industries
• Familiarity with data-rich or IoT ecosystems
• Experience supporting launch and iteration
• Experience working with external agencies

Desired Characteristics:

• Strong advocate for user-centered design
• Systems thinker for end-to-end experiences
• Clear communicator of design rationale
• Collaborative and cross-functional leader
• Balances user, technical, and business needs
• Comfortable with ambiguity

What Success Looks Like:

• Customer insights drive product decisions
• Platform delivers intuitive and cohesive experiences
• Design influences product strategy
• Teams align around a clear experience vision
• Continuous improvements based on user feedback

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."