Digital Learning and Innovations Analyst

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active - Regular full-time Professional 2201 Broadway STE 725, Oakland, CA, US

Salary: $76,054.81 - $ annually

SUMMARY: SEIU Local 1021 is seeking a Digital Learning and Innovations Analyst who will be responsible for configuring, maintaining, and administrating the Union’s Learning Management System (LMS) to establish a best‑in‑class online learning experience. This position will play a key role in bringing a sustainable approach to maintaining and governing our LMS system. The Digital Learning and Innovations Analyst will collaborate with union stakeholders to map out automation, develop standardization, highlight key processes and troubleshoot user issues.

An ideal candidate for this position is agile and intellectually curious, able to influence and provide thought leadership in their domain of expertise while effectively navigating ambiguity and driving business outcomes with a learner‑centric mindset. If you are passionate about enhancing learning and development engagement and want to join a progressive labor movement, this role is for you.

• Maintain the Local’s Learning Management System (LMS), including educating users and members on system functionality, developing and updating training curriculum, and overseeing online course library.
• Participate in the creation of digital e‑learning content based on learning goals.
• Maintain configuration of e‑learning objects and external content, including updating course properties and creating course curriculum.
• Deliver online lessons and courses focusing on effective use of digital media technology in e‑learning environment.
• Promote the use of e‑learning by designing original content, creating quizzes, interactive activities, and other e‑learning opportunities online for members and posting in appropriate online forums.
• Create and maintain an online registration and sign‑in process for the member portal.
• Use metrics, internal feedback, and best practices to monitor operations, resources, and online training program effectiveness.
• Ensure LMS functionality in registration, notification, and administration of training operations and assessments.
• Support end‑users, serving as first line of customer support for members, assisting with troubleshooting and problem‑solving; liaise with the vendor for complex issues.
• Assist in the design and architecture of the LMS to ensure continual improvement, innovation, and end‑user adoption.
• Ensure system scalability and stability by developing and enforcing standards, policies, processes, workflows, and advanced reporting.
• As LMS administrator, manage updates of user accounts, development and maintenance of online training schedules, and evaluation of training sessions and attendance.
• Build a strategic relationship with the MRC Program Administrator and the Local’s training committee; leverage these relationships to influence new functionality.
• Provide strong problem‑solving skills to monitor systems, troubleshoot, and recommend solutions with IT Director and MRC Program Administrator.
• Seamlessly execute key strategic initiatives such as learning plans by role and optimization, focusing on end‑user experience.
• Overall accountability for data integrity, quality, accuracy, and usability of member data and related interfaces with the MRC Program Administrator.
• Troubleshoot LMS‑related system issues, both technical and end‑user experience.
• Maintain an understanding of organizational training needs and determine the most efficient and effective way for the LMS to satisfy them.
• Provide instruction and support to employees and members using the LMS system on‑site, online, and at union events.
• Control access to LMS content based on user account types; maintain data security and access security as user roles change.
• Achieve integration of the LMS across the Local’s information systems to record reporting and track activities.
• Assess business needs and recommend process improvements for performance support, customer service,…