Senior Audio Video Specialist

Job

Location:

Oakland

Full/Part Time:
Full Time

UCOP internal applicants: please login to the internal candidate gateway at Jobs  University of California, Office of the President (UCOP) is a premier research university system renowned for excellence in teaching, research and public service. We seek a seasoned AV/IT professional to lead, coordinate, and support audiovisual information technology services.

This position is not remote and requires in-office attendance five days a week.

Applies advanced concepts and expertise to lead, coordinate, and support AV IT services of varying complexity used for conferencing, digital signage, and workspace booking. Develops, documents, and implements processes, solutions, and workflow for the unit or services to include architecture, operating practices, and training/instruction guides and knowledge articles. Applies skills as a seasoned, experienced professional to design, deploy, service, maintain, troubleshoot, repair and configure AV technologies and services.

Communicates with high-level clients on events of most significance in terms of visibility and impact.

• 35% Assists with the development, documentation, training, and implementation of policy, processes and workflow of AV services. Maintains accurate asset management and maintenance records for all AV technology managed by the unit. Reinforces standards, processes, and procedures to ensure consistent service delivery to clients. Oversees standards and the development of online support, user documentation, and/or user requirements. Develops AV instructional resources and plans and conducts user training.
  
  Coordinates with leadership and the UCOP user community to align instructional resources with their needs. Develops and maintains an accurate record of AV solution topologies and configurations.
• 35% Provides operational support and technical expertise for maintenance of AV systems and services for conferencing, digital signage and workspace booking. Assists with complex AV events and most sensitive clients. Acts as principal resource for AV technology set-up, management and remediation of equipment failures. Performs assessment, maintenance, independent troubleshooting, repair and configuration of shared AV technology devices and services. Leads the installation or modification of new or existing AV systems/services and ensures the security of these systems/services with applicable configuration and updates.
  
  Develops and enacts preventative maintenance practices. Assists users with AV issues as needed. Performs administrator duties for Zoom, EMS, and Korbyt platforms.
• 15% Establishes and maintains effective business relationships with external vendors and the UCOP user community. Provides direction to vendors and oversees their work as needed to assure expected results. Assesses and manages vendor relationships to assure best value, performance, qualifications and alignment with UCOP business needs. Continually assesses AV environment to assure optimal performance and to affirm effective alignment with business needs and user expectations.
  
  Effectively manages purchase, payment and spending for AV systems and services.
• 15% Performs highly complex assessments of business requirements for AV technology and recommends/advises on appropriate AV technology solutions. Assesses current or emerging AV technology and advises on its appropriate use for conferencing, digital signage, workspace booking. Fully assesses technical, financial and operational dichotomies of AV solutions and provides recommendations. Provides input to strategic planning for the Department. Develops requirements, specific technical needs, architecture and designs for AV solutions and services.
  
  Leads planning and implementation of new or updated AV solutions and services. Acts as primary resource and SME for AV technology solutions.

• Min 8 years of relevant work experience providing audio/visual technical support.

• Advanced customer service and consultative skills to identify and implement required technology solutions.
• Advanced…