ServiceNow FSM Administrator

Service Now FSM Administrator — 12 months — Oakland, CA/Sacramento, CA (Hybrid - 2 days onsite per week - Weds/Thurs)

Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume.

Maintains, configures, and supports the Service Now FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

• Platform Maintenance
  :
  Administer the Service Now FSM environment, managing upgrades and daily technical operations.
• Workspace Management
  :
  Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support
  :
  Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models
  :
  Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics
  :
  Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration
  :
  Build UI policies, business rules, client scripts, ACLs, and system notifications.

• Experience
  : 3+ years of direct experience with Service Now Platform Administration.
• Core Knowledge
  :
  Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• Certifications
  :
  Service Now Certified System Administrator (CSA) is mandatory.