IT Ops Analyst, Sr-ESC

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

The Senior IT Applications Operations Analyst applies technical skills, system knowledge and subject matter expertise to diagnose and resolve application and data related problems that are unusual, more difficult or have a broad scope. Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques.

Manages and maintains multiple production and non-production Smart Meter Applications. Performs overall maintenance and monitoring of the applications, including tool development, critical software and OS patching, support of IT Risk Management and Disaster Recovery programs, for all test and production environments. Configures application for optimum performance requirements to meet business requirements. Develops conversion and tool implementation plans. Review and assess business impact and IT operational impact of proposed changes and updates to the application software, interfaces, daily operational schedule, hardware, LAN/WAN network and network/firewall/router components, database, JMS/Webservices/ESB and operating system.

• Interacts with users, business stakeholders, team members, and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents
• Create and update Technical Design and Architecture documents, Deployment Guide, Operations Guide, etc.
• May act in a lead capacity to support complex remediation activities, including the design and implementation of complex database routines within the context of existing requirements, business expectations, and design constraints.
• Provide application support for mission critical Smart Meter solutions. Monitor application for performance, maintenance and tune application and interfaces to maintain service level agreements. Execute data correction routines (DCRs) to maintain data accuracy.
• Support and implement application security testing in compliance with Sarbanes-Oxley, Information Protection, and Internal Auditing standards
• Oversees, mentors, and provides technical guidance to less experienced Application Operations Analysts.
• Assist other SMOC Applications Operations Analysts in resolving complex issues; assist root cause analysis and solutions. Use in-depth skills in solving Smart Meter operational and computing issues.
• Provide in-depth knowledge and hands‑on experience for Smart Meter application solutions to internal business clients and to project groups leveraging Smart Meter-related technologies. Provide analysis and impact assessment for proposed changes and updates to Smart Meter applications, interfaces, and daily operating schedule.
• Provide project updates and reporting for assigned projects. Participate in functional testing and operational testing.
• Provide end‑to‑end support for Meter Data Management System (MDMS) operations, including ingestion, VEE (Validate Edit & Estimate) processing, aggregation, and data publishing
• Lead analysis and resolution of complex data quality issues, system defects, and integration failures
• Design, configure, and optimize VEE rules, exception handling, and performance tuning
• Design, monitor, and troubleshoot MDMS batch jobs, workflows, dependencies, and calendars
• Lead investigation and resolution of complex MDMS and scheduling failures, including missed runs, data delays, and downstream impacts
• Oversee and support integrations between MDMS and other enterprise systems (CIS, AMI, Analytics, Data Warehouse, etc.)
• Lead MDMS upgrades, patches, and major releases, including vendor coordination, cutover planning, and production readiness
• Act as the technical lead for AMI and metering programs, including large‑scale meter deployments, firmware upgrades, and high‑visibility initiatives (e.g., RIVA, Gas AMI)
• Define and execute comprehensive testing strategies…