ServiceNow FSM Administrator

Service Now FSM Administrator

Contract Type: W2 Only Duration: 12+ Months

Location:

Oakland, CA Need SSN last 4 Digits and DDMMYYYY

Primary

Skills:

Service Now Administration (advanced), Dynamic Scheduling (advanced), Mobile Workflows (advanced), Inventory Management (intermediate), Dispatcher Workspace (intermediate)

Job Summary:

This position requires managing and optimizing the Service Now Field Service Management application. The administrator will be responsible for ensuring seamless operation of scheduling, mobile capabilities, and inventory to enhance field technician performance. They will also configure various system components and troubleshoot issues to maintain optimal functionality.

Key Responsibilities:

• Administer the Service Now FSM platform including upgrades and daily operations.
• Configure and support the Dispatcher Workspace for efficient task allocation.
• Optimize the Mobile Agent app for field technicians and offline use.
• Manage core data models like work orders and assignment rules.
• Configure inventory and parts management functionalities.

Must-Have

Skills:

• Minimum 3 years Service Now Platform Administration experience
• Experience with dynamic scheduling and map integrations