ServiceNow FSM Administrator

Job Title

Service Now FSM Administrator

Oakland, CA

1 year

This is a hybrid

Maintains, configures, and supports the Service Now FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

• Platform Maintenance:
  Administer the Service Now FSM environment, managing upgrades and daily technical operations.
• Workspace Management:
  Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support:
  Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models:
  Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics:
  Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration:
  Build UI policies, business rules, client scripts, ACLs, and system notifications.

• Experience:
  
  3 years of direct experience with Service Now Platform Administration.
• Core Knowledge:
  Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• Certifications:
  
  Service Now Certified System Administrator (CSA) is mandatory.