Business Analyst IV - EPIC Program

What this Job Entails

The Business Analyst IV will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage. Scope:
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Identify business process gaps and scale current client systems to fill them.
• Conduct quantitative/ qualitative data analysis using various tools and functions.
• Analyze complex business problems that can be solved through change management or system automation.
• Manage information and applicable supporting documents and dashboards.
• Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
• Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
• Lead work with client stakeholders to improve, automate and align business data with current client processes.
• Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
• Other duties as required.

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience.
• Networks with key contacts outside own area of expertise.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Excellent documentation, writing, organization and verbal communication skills.
• SQL scripting and usage.
• Able to read and create technical documentation.
• Understanding of project management.
• Excellent organization skills and ability to adapt to a rapidly changing work environment.
• Able to create metrics in various systems.

• Knowledge of various programming languages.
• Education in Statistics.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

• Employment in the fast-growing IT space providing you with a variety of career options.
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network.
• Introduction to new ways of working and awesome technologies.
• Career paths to help you establish where you want to go.
• Focus on internal promotion and internal mobility - we love to build teams from within.
• Free 24/7 accessible Professional Development through Linked In Learning and other online courses to give you opportunities to upskill at your own pace.
• Education Assistance.
• Dedicated management to provide you with on point leadership and care.
• Numerous on the job perks.

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only.
• Dental provided through UHC Nationwide.
• Vision provided by UHC.
• Flexible Spending Account for Health & Dependent Care.
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific).
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera.
• Corporate Wellness Program provided by Goomi Group.
• Employee Assistance Program Wellness Days.
• 401k Plan.
• Basic and Supplemental Life Insurance.
• Short Term & Long Term Disability.
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.
• Tuition Reimbursement (available 6 months after start date, capped).
• Paid Time Off (accrued…