Operations Data Analyst II

Job Summary

Our client, a leading utilities provider, is seeking a Service Now Administrator to join their team. The Service Now Administrator maintains, configures, and supports the Service Now FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

• Administer the Service Now FSM environment, managing upgrades and daily technical operations
• Configure and troubleshoot Dispatcher Workspace to streamline task assignments
• Optimize the Mobile Agent app for field technicians, including offline workflows
• Manage work orders, task dependencies, assignment rules, and territory planning
• Configure parts management, stockrooms, and asset transfer rules
• Build UI policies, business rules, client scripts, ACLs, and system notifications

3+ years of direct experience with Service Now Platform Administration

Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks

Certifications: Service Now Certified System Administrator (CSA) is mandatory

Pay Range:
The approximate pay range for this position is between $42.00 and $52.00 per hour. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Medical, Dental, & Vision Insurance Plans, Employee-Owned Profit Sharing (ESOP), 401K offered.

Contract – 1 year

Work location:

Oakland, California;
Hybrid
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.