Information Technology Manager

Job Summary

The Information Technology (IT) Manager at Asian Health Services (AHS) provides operational oversight for all IT systems and services, ensuring technology infrastructure, systems, cybersecurity, and support services are reliable, secure, and aligned with organizational and clinical needs. The role plans, implements, and manages IT initiatives that support efficient operations, regulatory compliance (including HIPAA), and high‑quality patient care. The position supervises IT staff, manages vendors and budgets, and collaborates across departments to enhance technology utilization and service delivery.

• Oversee the operation, maintenance, and security of all IT systems, including:
  • End‑user devices (PCs, laptops, mobile devices, peripherals)
  • Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches)
  • Telecommunications systems (internet, email, phone, voicemail)
  • Ensure system uptime, performance, and scalability
  • Manage system installations, upgrades, configurations, and patching
  • Maintain and test backup, disaster recovery, and redundancy systems

• Direct IT helpdesk operations to provide high‑quality, timely support for staff
• Establish service standards, metrics, and reporting processes
• Monitor and improve customer service performance consistent with AHS Service Excellence standards
• Ensure prompt response and resolution to technical issues and service requests

• Develop, implement, and enforce IT security policies and procedures
• Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy
• Manage user access controls, data protection, and cyber‑system security
• Conduct risk assessments and implement corrective actions as needed
• Oversee vulnerability audits, penetration tests, and forensic investigations to strengthen overall IT cybersecurity

• Lead IT projects, including planning, execution, monitoring, and reporting
• Coordinate with internal stakeholders and external vendors to deliver technology solutions
• Negotiate contracts and manage vendor relationships for hardware, software, and services

• Supervise IT staff and contractors, including helpdesk and technical teams
• Recruit, hire, train, enact disciplinary actions, and evaluate staff performance
• Provide ongoing coaching, professional development, and performance management
• Assign and prioritize work to ensure efficient and effective team operations
• Ensure delivery of high‑quality IT services aligned with AHS standards and compliance requirements

• Develop and manage the IT department budget
• Oversee procurement, inventory, and lifecycle management of IT assets
• Track and report on departmental performance and project outcomes

• Develop and deliver training on IT systems, applications, and best practices
• Create and maintain user documentation and policies
• Communicate system updates, outages, and changes to staff in a timely manner
• Create and maintain weekly, monthly, and yearly reports on departmental work through the Help Desk System

• Oversee implementation and maintenance of enterprise practice management systems for dental practices
• Collaborate with IS Department to support medical clinic EHR systems
• Collaborate with departments across the organization to ensure seamless system integration and workflow efficiency

• Support development and implementation of a comprehensive IT strategic plan aligned with AHS mission and organizational goals
• Contribute to identification, evaluation, and recommendation of emerging technologies to improve operational efficiency and care delivery
• Support IT performance goals and regularly evaluate service effectiveness
• Communicate IT priorities, issues, and innovations to leadership and staff
• Represent AHS IT interests in external meetings, partnerships, and conferences

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent…