Workday Solutions Analyst

Workday Solutions Analyst

The Workday Solutions Analyst provides expert-level support and administration of the institution's Workday platform, with primary focus on the HCM suite and enterprise platform capabilities. This role is responsible for the full platform lifecycle — business process configuration, reporting, integrations, and change management — ensuring that Workday serves the needs of Human Resources, PATT, Finance, Procurement and administrative units across the university.

A secondary responsibility of this role includes supporting Workday Student, collaborating with Registrar, Financial Aid, and Student Services offices to maintain core student-facing functionality. The successful candidate will bring deep Workday platform expertise and a working familiarity with how student business processes intersect with HCM and broader enterprise data. This position requires in-depth knowledge of higher education business processes, strong communication skills for both technical and non-technical audiences, and a customer-centric mindset oriented towards students, faculty, and staff.

• Business Process & Configuration (35%)
• Configure and modify Workday business processes based on functional design, institutional policy, and business decisions
• Evaluate enhancement requests from functional areas, design solutions, and deploy configurations on the Workday platform
• Serve as a subject matter expert for Workday HCM modules including Core HR, Payroll, Benefits, Recruiting, Talent, and Learning
• Lead and participate in discovery sessions with functional area stakeholders to gather requirements and translate them into platform solutions
• Communicate issues, bugs, and configuration problems with Workday Support; manage tickets through to resolution
• Investigate, troubleshoot, and resolve escalated Level 2/3 platform issues in partnership with functional teams
• Reporting & Analytics (25%)
• Create, maintain, schedule, and deliver Workday reports to end users across academic and administrative departments
• Build custom reports, dashboards, and embedded analytics using Workday Report Writer, BIRT, and Workday Prism Analytics
• Gather reporting requirements from stakeholders, prototype solutions, and deploy to production
• Develop calculated fields and complex report logic to meet institutional data needs
• Advise team members and stakeholders on report design best practices and data accuracy
• Integrations (20%)
• Support new integration development and maintain existing integrations between Workday and campus systems (HR, Finance, Identity Management, third-party vendors)
• Build and maintain integrations using Workday Studio and Workday-delivered Connectors (e.g., Benefits, Payroll, banking, OCR)
• Coordinate with IT infrastructure and third-party vendors to diagnose and resolve integration issues
• Document integration specifications, data maps, and operational runbooks
• Release Management & Platform Optimization (10%)
• Proactively monitor Workday bi-annual feature releases, weekly patches, and the Workday Community
• Coordinate planning, regression testing, and change management for all functional area users around semi-annual releases
• Evaluate new platform features and recommend adoption strategies to maximize institutional value
• Contribute to a strategic Workday roadmap in alignment with IT and institutional priorities
• Serve as project lead on configuration and enhancement initiatives, managing scope and delivery from design through deployment
• Workday Student — Secondary Responsibilities (10%)
• Provide support for Workday Student module functions including advising, academic records, registration, and financial aid
• Partner with the Registrar, Financial Aid, and Student Services offices to configure and maintain student business processes
• Assist with testing and deployment of Workday Student updates, ensuring continuity of student-facing services
• Support integration touchpoints between Workday Student and HCM (e.g., student employment, work-study)
• Participate in cross-functional working groups addressing student lifecycle processes within Workday

• Bachelor's degree in an analytical, business, or technology-related field; or equivalent training and experience
• 2+ years of professional experience administering the Workday platform (HCM, business process configuration, and/or reporting)
• Demonstrated knowledge of higher education business processes in HR, Finance, or administrative operations
• Experience with Workday reporting tools (Report Writer, calculated fields, dashboards)
• Experience capturing requirements and documenting business processes
• Ability to analyze business operations and translate institutional needs into effective Workday solutions
• Strong interpersonal, written, and oral communication skills for technical and non-technical audiences
• Strong organizational and prioritization skills; ability to manage multiple concurrent projects
• Sound independent judgment, analytical ability, and high attention to detail