Senior CMDB Administrator

• Completeness

Job Title: Senior CMDB Administrator / CMDB Engineer

Location: Oakland, CA

Duration: September 21, 2026 – September 20 ,2027

candidates to report to Oakland (OGO) 1-2 days per week

Position Type: Contractor

Role Level: Senior CMDB Administrator / CMDB Engineer

Duration: 12+ Months with Extension Potential

Work Arrangement: Remote/Hybrid as required by the client organization.

Senior Service Now CMDB Administrator (Contractor)

We are seeking an experienced Senior Service Now CMDB Administrator to lead the administration, governance, and continuous improvement of our Service Now Configuration Management Database (CMDB). This role will be responsible for ensuring the CMDB serves as a trusted source of configuration and service data through effective governance, data quality management, CSDM alignment, CI lifecycle management, and integration oversight.

The ideal candidate will possess deep expertise in Service Now CMDB, Common Service Data Model (CSDM), CI Class Manager, Identification and Reconciliation Engine (IRE), Discovery, and CMDB governance
. This individual will partner with infrastructure, application, cloud, asset, and service management teams to improve CMDB maturity, service visibility, and operational data integrity.

• Administer, maintain, and optimize the Service Now CMDB platform.
• Establish and enforce CMDB governance standards, policies, and procedures.
• Partner with CI owners and stakeholders to ensure accountability for CMDB data quality.
• Define and manage CI lifecycle processes, including creation, maintenance, verification, and retirement.
• Develop and maintain CMDB operational documentation, standards, and data management practices.
• Lead CMDB maturity initiatives and drive continuous process improvement.

• Lead and support implementation and adoption of the Service Now Common Service Data Model (CSDM).
• Assess CMDB data structures and recommend improvements to align with CSDM best practices.
• Build and maintain relationships between:
• Business Applications
• Application Services
• Technical Services
• Business Services
• Infrastructure Components
• Collaborate with business and technical stakeholders to define service ownership and service models.
• Support service-oriented architecture initiatives through accurate service mapping and dependency modeling.

• Administer and govern CI Classes using Service Now CI Class Manager.
• Design, maintain, and optimize CI class hierarchies and inheritance structures.
• Evaluate requests for new classes, attributes, and extensions to ensure adherence to CMDB standards.
• Prevent unnecessary customization and ensure a scalable CMDB data model.
• Maintain class governance and alignment with Service Now best practices.

• Configure and maintain Identification Rules and Reconciliation Rules.
• Lead efforts to eliminate duplicate and conflicting CI records.
• Troubleshoot identification failures, reconciliation conflicts, and data source contention issues.
• Ensure all CMDB integrations comply with IRE and CMDB governance requirements.
• Analyze and resolve CMDB ingestion issues impacting data quality and reliability.

• Support and optimize Service Now Discovery processes.
• Work with integration teams to onboard new CMDB data sources.
• Validate source mappings, transform logic, and reconciliation behavior.
• Support Service Mapping initiatives and dependency mapping activities.
• Ensure accurate CI population from enterprise data sources including cloud, infrastructure, asset, and monitoring platforms.

• Monitor and improve CMDB Health metrics, including:
• Com…