ServiceNow ITSM Senior Developer

Job Description

Must Have Technical/Functional Skills

• Experience as a Service Now ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure Service Now ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing Service Now software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be Service Now Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

• Including experience with the Service Catalog module and creating custom applications.
• Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
• Ability to implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of Service Now platform architecture, modules, and functionalities.
• Hands‑on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI pages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
• Experience in developing Service Now integrations using APIs, web services, and data imports/exports.
• Experience in Workflows, SLAs, Import Sets and Update Sets.
• Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
• Working knowledge to schedule jobs, events, and triggers to manage business needs.
• Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
• Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Must have experience in Service Now Custom Development.
• Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts
• Excellent analytical skills, methodical problem‑solving skills and troubleshooting skills.
• Self‑motivated and willing to learn new skills and technologies as needed.
• Ability to meet objectives, goals, and deadlines with minimal supervision.
• Self‑motivated individual, Flexible, Adaptable. Optimistic, Self‑aware, Open to change
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
• Shows moral courage, openness, and honesty in all dealings.
• Engages interest and participation of others and has a collaborative approach to working with others.
• Training skills, to able to understand project implementation and train business users.
• Strong analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Service Now certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.

Salary Range: $120,000-$160,000 a year